Did you GO PRO but it didn’t appear to work? Our apologies!
We are looking at an issue with PRO accounts not activating properly. We will update this thread throughout the day with our progress on the issue.
Our deepest apologies for any inconvenience. We are working to resolve this now.Duck Duck Happiness Coordinators
Here’s what we know:
- We can confirm this issue.
- It is affecting a small number of our users.
- Affected users will receive a gift of their choice.
- We are working to resolve the issue now.
Has this happened to you? Please let us know. You will be eligible for a gift! We will post details here later today.
We are offering two gifts for those affected by this issue:
- Option 1: We will double the length of your PRO membership at no extra charge.
- Option 2: We will send you a 12-pack of Official Duckie Tag ID Stickers.
We will contact affected users to arrange for the delivery of their gift selection.
UPDATE: FRIDAY, FEB 11 4:00 PM EST
This issue should be resolved. We are watching closely to make sure your PRO Experience works as designed.
Please verify that your PRO membership is now working correctly:
Settings -> PRO Experience Settings
If not, please let us know.
UPDATE: FRIDAY, FEB 11 9:15 AM EST
Our engineers have identified the issue and are working a fix now.