Duck Duck FAQs

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Duckd App FAQs

Frequently Asked Questions about Duckd™, an app for Duck Duck Jeep enthusiasts — and the Duck Duck Superstore.

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What Is The Current Version Of Your App?

Duckd version 1.1.3 is currently available in the App Store for iPhone and iPad.

Duckd version 1.1.3  also runs on Apple MacBook, iMac and Mac mini products equipped with the M1 (or better) chip.[/vc_column_text][vc_column_text]

Where Can I Get App Support?

Visit our Support Center to access technical notes and related documentation.[/vc_column_text][vc_column_text]

Do You Support Android Devices?

Android devices are scheduled to be supported later this year. Backend coding, data structures and required infrastructure are all complete for Android users. Privacy concerns on Android devices have delayed the release on that platform.

Want to see Duckd on your Android device? Please let us know on FaceBook or Twitter.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

How Does Your App Handle Privacy?

Duckd was built by mobile app privacy experts with millions of downloads to our credit. We consider privacy to be a fundamental human right — and we go to great lengths (and expense) to protect your privacy when using our app.

We do not connect with any social media graphs. We do not track any personally identifiable information about you. We do not sell or share any data with third-party services or companies. All data transactions are encrypted and secured. Our apps are hosted in military-grade data centers worldwide.

Additionally, Duckd supports Private Group Sharing as an extra layer of Privacy for those who want it.

Specific details about the data we collect and how we use it can be viewed in our Privacy Policy.

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Shipping FAQs

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What Shipping Methods Are Available?

We currently ship via the United States Postal Service using First Class and Priority Mail shipping. All Priority Mail shipments come with online order tracking.[/vc_column_text][vc_column_text]

How Long Will It Take To Get My Package?

Orders received before 11 AM eastern time ship the same day. Priority Mail shipments generally arrive anywhere in the contiguous United States in 2 business days. Shipment time may vary. All Priority Mail shipments come with online order tracking.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Do You Ship Internationally?

We do ship to locations outside of the United States — international shipping rates apply.[/vc_column_text][vc_column_text]

How Do I Track My Order?

Detailed order information is sent via email when you place your order and anytime the status of your order changes. That email will include a Tracking section with a link to USPS tracking for your specific order.

Additionally, you can track orders via our Order Tracking page.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1636390951708{margin-bottom: 50px !important;}”]

Payment Processing FAQs

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What Payment Methods Are Accepted?

We process payments for most credit cards via Amazon Pay, Apple Pay, Google Pay and Stripe.

In same cases you may need to be logged in to your Amazon account via a web browser in order fore the Amazon Pay button to be visible to you.[/vc_column_text][vc_column_text]

Is My Credit Card Stored On Your Web Site?

No. Our shopping cart processes this sensitive information directly via the payment processor: Amazon Pay, Apple Pay, Google Pay and Stripe.

Users with accounts can “store” their payment method here for future purchases, but only a token in is saved specific to the payment processor.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

How Secure Is The Duck Duck Superstore?

Amazon Pay, Apple Pay, Google Pay and Stripe have stringent levels of authentication and security that must be maintained in order for their order respective buttons to even appear on the Duck Duck Superstore web site. These services do not share your personal information (including credit card information) with vendors. 

All transactions on the Duck Duck Superstore use 2,048 bit secure encryption.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1636390967530{margin-bottom: 50px !important;}”]

Superstore Orders and Returns

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Do I Need An Account To Place An Order?

An account is not needed to place an order. You can place orders as a guest. However, if you create an account the order process is much more streamlined and user-friendly — and future orders are a breeze.[/vc_column_text][vc_column_text]

Who Should I to Contact If I Have Questions?

Please reach out to us via our Contact page with any questions. Typically turn-around time for inquiries is one business day — but many time is much faster.[/vc_column_text][vc_column_text]

How Can I Cancel Or Change My Order?

Orders can be changed or canceled up until the point the fulfillment process begins on your order. 

The easiest place to make changes to any order in the Order tab of the My Account page.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Can I Return a Product?

Orders placed within the last 15 days are eligible for return or replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 to 10 days.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]